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Southern Cross Telecom Solutions Privacy Policy

This Privacy Policy describes how Southern Cross Telecom Solutions ("we," "us," or "our") collects, uses, and protects the personal information of users ("you" or "your") of our online platform, encompassing our website and related services, including prepaid mobile plans, SIM card activation, mobile data offers, device repair, and network management.

Information We Collect:

We collect information you provide directly, such as when you purchase a product or service, register an account, contact us for support, or participate in surveys. This information may include your name, contact details (including phone number and address), payment information, device information, and usage data related to our services. We also automatically collect information through technologies like cookies and web server logs, including your IP address, browser type, referring/exit pages, and dates/times of access.

How We Use Your Information:

We use your information to provide and improve our services, process transactions, respond to your inquiries, personalize your experience, and communicate with you about our products and services. We may also use your information for analytical purposes to understand user behavior and improve our offerings. We may use your information to comply with legal obligations.

Data Sharing:

We do not sell your personal information. We may share your information with third-party service providers who assist us in operating our business and providing services to you (e.g., payment processors, shipping providers). These providers are bound by confidentiality agreements and are only permitted to use your information for the purposes we specify. We may also disclose your information if required by law or legal process.

Data Security:

We employ reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Your Rights:

You have the right to access, correct, update, or delete your personal information. You also have the right to restrict or object to certain processing of your data. To exercise these rights, please contact us at the address below.

Contact Us:

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Southern Cross Telecom Solutions
12 Bayview Crescent, Suite 8
Sydney, New South Wales 2000
Australia

Changes to this Privacy Policy:

We may update this Privacy Policy from time to time. We will post any changes on our website. Your continued use of our services after any changes constitutes your acceptance of the updated Privacy Policy.

Our Story

Southern Cross Telecom Solutions emerged from a simple yet powerful vision: to bridge the vast distances of Australia with seamless, affordable, and reliable telecommunications. Founded in the vibrant city of Sydney in 2008, we began as a small team of passionate individuals determined to challenge the status quo in the Australian telecom industry. From our humble beginnings, we've grown steadily, always keeping our core values at heart.

Our journey has been one of continuous innovation and adaptation. We recognized early on the unique needs of Australians, from bustling urban centers to remote outback communities. This understanding drove us to develop tailored prepaid mobile plans and comprehensive network solutions that cater to this diverse landscape. Over the years, we have invested heavily in building a robust and expansive network infrastructure, ensuring that no matter where you are in Australia, Southern Cross Telecom keeps you connected.

What truly sets us apart is our unwavering commitment to our customers. We believe in providing not just services, but genuine partnerships built on trust and transparency. Our customer support team, based right here in Australia, is dedicated to providing prompt, friendly, and effective assistance whenever you need it. We are proud to be an Australian company, deeply invested in the Australian community, and committed to contributing to its growth and prosperity through enhanced connectivity.

Our Mission

To empower Australians with seamless and affordable communication solutions, fostering connectivity and growth across the nation. We strive to be the telecommunications provider of choice, recognized for our